me877 Privacy Policy

1. About This Policy and the Data Controller

This Privacy Policy applies to all personal data collected and processed by me877 ("we," "us," "our," or "the Platform") in connection with the operation of the online gaming platform located at me877.vip, including its mobile interfaces, gaming applications, customer support channels, and promotional communications.

me877 acts as the data controller in respect of all personal information processed under this Policy. As a PAGCOR-regulated online gaming operator serving Filipino players, me877 is committed to complying with the requirements of the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission ("NPC").

This Privacy Policy should be read alongside the me877 Terms & Conditions, which govern the overall contractual relationship between me877 and its registered players.

2. Information We Collect

2.1 Information You Provide Directly

When you register, verify your identity, or contact me877, we collect information you submit voluntarily, including:

• Full legal name as it appears on your Philippine government-issued identification document;
• Date of birth (for age verification — 21+ requirement under PAGCOR regulations);
• Philippine mobile number and email address;
• Registered home or mailing address;
• Government-issued ID documents submitted for KYC verification (e.g., PhilSys Card, SSS, GSIS, Philippine Passport, Driver's License);
• GCash number, Maya (PayMaya) account, bank account details, or other payment method information submitted for deposits and withdrawals;
• Correspondence and chat records submitted through customer support channels.

2.2 Information Collected Automatically

When you access and use the me877 platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser type and version;
• Login timestamps, session duration, and session activity logs;
• Game activity records, including games played, bets placed, wager amounts, game outcomes, and bonus usage;
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used;
• Clickstream data and navigation patterns within the me877 platform;
• Cookies and similar tracking technologies as further described in Section 6.

2.3 Information from Third Parties

me877 may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers, fraud prevention and AML screening partners, payment processors (such as GCash and Maya), and PAGCOR compliance systems.

3. How We Use Your Information

me877 processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your me877 player account, including processing your me877 login credentials securely;
• Age and Identity Verification: To verify that all players are aged 21 or above, as required by PAGCOR regulations, and to confirm the identity of players for KYC compliance purposes;
• Transaction Processing: To process deposits, withdrawals, and in-game transactions via GCash, Maya, BPI, BDO, and other accepted Philippine payment channels;
• Platform Operation and Improvement: To deliver, maintain, and improve the me877 gaming experience, including resolving technical issues and optimizing platform performance for Philippine mobile networks;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct on the me877 platform;
• Regulatory Compliance: To meet me877's obligations under PAGCOR licensing conditions, the Philippines' Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through me877's 24/7 live support team;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable opt-out rights;
• Responsible Gaming: To monitor for indicators of problem gambling behavior and administer responsible gaming tools including self-exclusion, deposit limits, and session controls.

4. Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012, me877 relies on the following lawful bases for processing your personal information:

• Contractual Necessity: Processing required to perform our obligations under the me877 Terms & Conditions, including account management, game delivery, and payment processing;
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, AMLA obligations, KYC mandates, and NPC directives;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytical purposes — where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

5. Sharing and Disclosure of Personal Data

me877 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• PAGCOR and Regulatory Authorities: As required by our operating license and applicable Philippine law, including mandatory player data reporting and AML disclosures;
• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT network operators — only to the extent necessary to execute your transactions;
• KYC and Identity Verification Providers: Third-party services engaged to verify the authenticity of identification documents submitted by Filipino players during account registration;
• Fraud and AML Screening Services: Specialist providers engaged to screen transactions and player activity against sanctions lists and fraud indicators;
• Game Software Providers: Third-party game studios (e.g., JILI, PG Soft, Pragmatic Play) may receive limited session data necessary to deliver their game content within the me877 platform;
• IT Infrastructure and Hosting Providers: Cloud and server providers who store and process Platform data under strict data processing agreements that bind them to confidentiality and security obligations;
• Law Enforcement: Philippine law enforcement agencies or courts when me877 is legally required to disclose data by court order, subpoena, or other compulsory legal process.

All third-party recipients of me877 player data are contractually obligated to process such data only for specified purposes and to implement appropriate technical and organizational security measures.

6. Cookies and Tracking Technologies

The me877 platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather analytical data. The types of cookies me877 uses include:

• Strictly Necessary Cookies: Essential for core platform functionality, including maintaining your me877 login session, language preferences, and security tokens. These cannot be disabled without breaking Platform functionality;
• Performance and Analytics Cookies: Used to collect aggregated data about how Filipino players interact with the me877 platform — pages visited, game categories accessed, session durations — to help us improve the Platform experience;
• Functional Cookies: Retain your preferences such as game display settings and notification choices across sessions;
• Security Cookies: Used to detect fraudulent behavior, unusual login patterns, and bot activity to protect the integrity of your me877 account.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the me877 platform, including game loading performance on Philippine mobile networks.

7. Data Retention

me877 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and legitimate business purposes. Specific retention periods include:

• Account and KYC Records: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and Philippine AML regulations;
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years;
• Game Activity Logs: Retained for three (3) years for dispute resolution and responsible gaming monitoring purposes;
• Support Correspondence: Retained for two (2) years following resolution of the relevant inquiry;
• Marketing Consent Records: Retained for the duration of your registration and for one (1) year following account closure or withdrawal of consent.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.

8. Data Security

These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the me877 platform;
• Encryption at rest for stored sensitive personal data, including payment method details and government ID copies;
• Role-based access controls limiting internal access to personal data to me877 staff with a demonstrated need to know;
• Multi-factor authentication for me877 internal system access;
• Regular security vulnerability assessments and penetration testing of the me877 platform infrastructure;
• Automatic session timeout for inactive me877 login sessions to reduce unauthorized access risk in shared-device environments common in Philippine households;
• Real-time monitoring for anomalous login activity, account takeover attempts, and suspicious transaction patterns.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that affects your rights and freedoms, me877 will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

9. Your Rights as a Data Subject

Under the Philippines Data Privacy Act of 2012, as a registered me877 player and data subject, you have the following rights with respect to your personal information:

• Right to Be Informed: The right to know that your personal data is being collected and processed, and the purpose for which it is used — as fulfilled by this Privacy Policy;
• Right of Access: The right to request a copy of the personal data me877 holds about you. Requests should be submitted to [email protected];
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your me877 account;
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data, subject to me877's legal retention obligations under PAGCOR licensing and AMLA requirements;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: The right to receive a machine-readable copy of the personal data you have provided to me877, where technically feasible;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the me877 Data Privacy Officer at [email protected]. me877 will respond to verified requests within fifteen (15) business days.

10. Children and Minors

11. Cross-Border Data Transfers

The me877 platform serves Filipino players and primarily processes data within Philippine-compliant infrastructure. In limited circumstances, personal data may be transferred to, or processed by, systems located outside the Philippines — specifically where me877 engages international game software providers, payment network operators, or cloud infrastructure partners.

Where such cross-border transfers occur, me877 ensures that the recipient country or organization provides an adequate level of data protection, or implements appropriate safeguards (such as contractual data processing agreements) consistent with the requirements of the Philippines Data Privacy Act of 2012 and NPC guidelines on cross-border data flow.

12. Changes to This Privacy Policy

me877 may update or amend this Privacy Policy from time to time to reflect changes in applicable law, PAGCOR regulatory requirements, or our data processing practices. The revised Privacy Policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how your personal data is processed — me877 will provide advance notice of at least fourteen (14) days via email or a prominent in-platform notification.

Your continued use of the me877 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must discontinue use of the Platform and request account closure.

13. Contact Us

For all privacy-related inquiries, data subject access requests, complaints, or correspondence regarding this Privacy Policy, please contact me877's Data Privacy Officer: